WHAT IS NOT COVERED
UNDER THIS NEW VEHICLE
LIMITED WARRANTY?
Damage Caused by Accident,
Misuse or Alteration
Examples of items not covered are:
• Accident collision, fire, theft,
freezing, vandalism, riot, floods,
explosion, dismantling, or objects
striking the vehicle (including
driving through a car wash)
• Misusing the vehicle and/or high
voltage battery pack, such as
driving over curbs, overloading,
racing, or using the vehicle as a
stationary power source
• Alterations, modifications or
reconstruction of the vehicle,
including the body, chassis, or any
other component after the vehicle
leaves the control of Ford of Canada
9
Warranty Information
• Alterations or modifications to
allow the use of alternate fuels
after the vehicle leaves the control
of Ford of Canada
• Immersion/flooding of the high
voltage battery assembly
• Exceeding the load limits specified
on the certification label. See the
Owner’s Manual for the location of
the certification label
• Failure to observe and resolve
vehicle warnings and indications of
battery concerns within a reasonable
amount of time, typically 30 day
• Failure to complete software
updates within a reasonable
amount of time, typically 30 days
• The use of incompatible charging
devices or methods
• Modifications to the high voltage
battery assembly, high voltage
system, or associated wiring
• Exposure to direct and/or intense
heat sources outside of normal use,
such as collision repairs that
subject the vehicle to paint booth
conditions that exceed Ford’s
recommendations
• Allowing the high voltage battery
assembly to remain in a fully
discharged, or near zero state of
charge, for more than 14 days
• Rebuilding the vehicle after it has
suffered such extensive collision
damage in an accident that it was
junked, written-off or deemed to be
written-off, even if the rebuilt
vehicle uses undamaged parts and
components from the written-off
vehicle
• Contaminated or improper
fuel/fluids
• Customer-applied chemicals or
accidental spills
• Driving through water deep enough
to cause water to be ingested into
any component i.e. powertrain
components
• Non-Ford parts installed after the
vehicle leaves Ford of Canada’s
control and causes a Ford part to
fail. Examples include, but are not
limited to lift kits, oversized tires,
roll bars, cellular phones, alarm
systems, remote starting systems
and performance enhancing
powertrain components
• Improper vehicle storage (refer to
the Owner’s Manual for required
storage procedures necessary to
protect the high-voltage battery)